Returns & Exchanges

You may cancel a transaction and receive a refund within 14 days of receiving the item, or of receiving the disclosure document setting out the transaction terms, whichever is later.

Special groups: under the Law, a customer who is a senior citizen (age 65+), a new immigrant, or a person with a disability may cancel within 4 months of receiving the item or the disclosure document (whichever is later), provided the transaction involved a conversation or correspondence between the customer and the Company. The Company may request a certificate proving eligibility.

The right to cancel is conditional on the item being unused, undamaged, and not washed or worn.

So we can accept the item back, please make sure that:

The item is unused and in its original condition (no defects, tears, or stains).

The item has not been washed or altered in any way.

The item is returned with all original tags attached, and where possible in its original packaging.

Proof of purchase is included (order number or receipt).

You may give notice of cancellation in any of the following ways: via the "Cancel order" link at the bottom of the site; through the "Contact" page; by email to hello@amen-fashion.com; or by contacting customer service by phone/WhatsApp at 052-537-2961.

Please include your full name and order number in the cancellation notice.

Once the returned item is received and inspected, a refund will be issued to the original payment method within 14 days of receiving the cancellation notice.

For returns of convenience or change of mind (not due to a defect), the Company may deduct a cancellation fee of 5% of the product price or ₪100, whichever is lower, as permitted by the Consumer Protection Regulations.

Size not quite right? No problem! You can exchange an item (for a different size or a different product) within 14 days of receiving it, subject to our stock availability. The exchange is processed provided the item meets the return conditions of this policy.

If you received a defective, broken, or wrong item by mistake — first of all, we're sorry!

Please contact us promptly. In that case no cancellation fee is charged, and we will arrange collection of the item or fully cover the return shipping cost.

Return or exchange of convenience (no defect): the cost of shipping the item back to us is the customer's responsibility.

Return due to a defect or our error: all shipping costs are on us.